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Consistency
Grudin, J. "The Case Against User Interface Consistency." Communications of the ACM 32 (October 1989): 1164-1173.
Polson, P. G. "The Consequences of Consistent and Inconsistent User Interfaces." In Cognitive Science and Its Applications for Human-Computer Interaction, edited by R. Guindon. Hillsdale, NJ: Lawrence Erlbaum Associates, 1988.
Tognazzini, Bruce. "Consistency." In The Art of Human-Computer Interface Design, edited by Brenda Laurel, 75-77. Reading, MA: Addison-Wesley, 1990.
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